⟢FAQ⟣

✦ What are the production times for jewelry? ✦

Production times can range from 1 to 4 weeks. Lead times may be extended in case of a high volume of orders; if this occurs, the updated times will be posted on the website.

✦ What are the jewels made of? ✦

The jewelry is woven with waxed polyester thread from the Linhasita brand, imported from Brazil. The findings are mostly made of stainless steel and brass. We also use natural stones, freshwater pearls, seed beads, bicones, and crystal or glass facets, etc. The components of each piece of jewelry are mentioned in their descriptions.

✦ Are the jewels durable? ✦

Micro-macrame jewelry is strong and durable. Their weaving with waxed polyester thread gives them excellent solidity. Moreover, they can be cleaned with water, so if the jewelry care instructions are followed, they will last you for several years.

✦ My jewelry broke/got damaged, is there a solution? ✦

If you have any problem with your jewelry or any other item from the shop, please contact us using the after-sales service form below, filling it out completely and adding photos:

After-sales Service Form

This service will be accepted under certain conditions; we will ask you to send us good quality photos to identify the problem as precisely as possible and tell you if a restoration/repair is possible. If the answer is positive, you will then need to return the jewelry to us in proper packaging, with shipping costs remaining at your expense.

The package should be sent to the following address:

Macram'Elo Créations

Elodie Bureaux

24 Lotissement la Louvière

51230 Pleurs

✦ My package arrived damaged/open, what should I do? ✦

If you notice that the package is damaged or open upon delivery, you have the right to refuse it. Once the package is in the hands of the postal service, the shop is not responsible for the transport, so you will need to contact the post office.

✦ To which countries do you ship? ✦

We ship to mainland France and European countries.

✦ How do I track my package? ✦

Packages are sent with tracked letter service; the tracking number will be communicated to you as soon as your order is dispatched, so you can see where your package is.

✦ I entered the wrong delivery address, can I change it? ✦

Contact us as soon as possible if you notice an error in your delivery address. If the package is already on its way, we unfortunately cannot do anything.

✦ How can I pay for my order? ✦

You can pay for your order using the following payment methods:

⟢ Payment by credit card ⟣ : Visa, Master Card, Credit cards, American Express.

⟢ Payment by Shop Pay ⟣

⟢ Payment by Apple Pay ⟣

⟢ Payment by Paypal ⟣

✦ I changed my mind, can I cancel my order? ✦

Of course, you can cancel your order as long as it has not been shipped. However, after this time, it will no longer be possible to cancel because your order will already be on its way. You will have to wait to receive it to make a return.

✦ What are the return conditions ? ✦

Returns are subject to certain conditions. Returns or exchanges of products will only be accepted for items that are complete, intact, and in their original packaging, meaning with full packaging, including original accessories (pouches, boxes, gifts, etc.) to allow for their resale.

✦ Is my return free? ✦

Returns are free, with the exception of shipping costs which remain at your expense.

✦ How do I get my refund? ✦

After receipt and inspection of the returned items, the refund will be made using the same payment method used when placing the order.

Returns or exchanges of items will only be accepted for items that are complete, intact, and in their original packaging, meaning with full packaging, including original accessories (pouches, boxes, gifts, etc.) to allow for their resale.
Cash on delivery returns are not accepted.

Please note, no return will be accepted if the buyer does not first contact ⟡Macram'Elo Créations⟡ through the following links:

Return Form