Privacy policy

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This Privacy Policy explains how ⟡Macram'Elo Créations⟡ (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on macramelo-creations.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

✦ I. Changes to this Privacy Policy ✦

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

✦ II. How We Collect and Use Your Personal Information ✦

To provide the Services, we collect—and have collected over the past 12 months—personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

II-I. Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

II-II. Information We Collect Directly From You

Information you submit directly to us through our Services may include:

  • Contact information, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security purposes.
  • Customer service information, including information you choose to include in your communications with us—for example, when you send a message through the Services.

Certain features of the Services may require you to provide us with specific information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

II-III. Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

II-IV. Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card, or billing address details) to process your payment in order to fulfill your orders and provide the products or services you requested, as necessary to perform the contract we have entered into with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we—or third parties we work with—may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below, "Third-Party Websites and Links."

II-V. How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide the Services to you in order to fulfill the contract we have entered into with you—specifically to process your payments, fulfill your orders, send you notifications regarding your account, purchases, returns, exchanges, or other transactions, and to create, maintain, and manage your account, arrange shipping, facilitate any returns and exchanges, and support other features and functionalities linked to your account. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you may choose to use. In such cases, Shopify will process your information as outlined in its Privacy Policy and Consumer Privacy Policy.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes—for example, to send marketing, advertising, and promotional communications via email, SMS, or postal mail, and to display advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6(1)(f) of the GDPR.
  • Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6(1)(f) of the GDPR.
  • Communicating with you and improving the Services. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to ensure responsiveness, provide you with efficient services, and maintain our business relationship with you, pursuant to Art. 6(1)(f) of the GDPR.

✦III. Cookies ✦

Like many websites, we use cookies on our Site. For specific information about the cookies we use in operating our store with Shopify, go to https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics and to better understand how users interact with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please keep in mind that deleting or blocking cookies may harm your user experience and cause certain Services, including certain general features and functionality, to malfunction or become unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit such a signal, like many websites, our Site is not designed to respond to it. To learn more about Do No Track signals, you can go to http://www.allaboutdnt.com/.

✦IV. How we disclose personal information ✦

In certain circumstances, we may disclose your personal information to third parties for contract performance, for legitimate purposes and for other reasons subject to this privacy policy. These may include:

  • From suppliers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer service, cloud storage, order processing and shipping).
  • Sales and marketing partners to provide you with services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you ask us to disclose or otherwise consent to our disclosing certain information to third parties, such as to ship products to you or through your use of social media widgets or handler integrations, with your consent.
  • With our affiliates or within our group of companies, in our legitimate interest of running a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or third parties.

During the last 12 months the following categories of personal information and sensitive personal information about users for the purposes described above, in the sections “How we collect and use your personal information” and “How we disclose personal information”:

Category Recipient categories

  • Identifiers such as basic contact details and some order and account information
  • Categories of personal information cited in the California customer records law, such as basic contact information and certain order and account information
  • Business information such as order information, purchasing information, and customer service information
    Internet or other similar network activity, such as usage data
  • Geolocation data such as locations determined by an IP address or other technical measures

 

  • Vendors and third parties that provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers)
  • Sales and marketing partners
  • Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

✦ V. Third Party Websites and Links ✦

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are unaffiliated with us or outside our control, you should review their privacy and security policies as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public areas—including information shared on third-party social media platforms—may also be visible to other users of the Services and/or users of those third-party platforms, without restriction on our use or the use by third parties. Our inclusion of such links does not, in itself, imply endorsement of the content of those platforms or of their owners or operators, except as stated within the Services.

✦ VI. Children’s Data ✦

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request its deletion.

As of the effective date of this privacy policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

✦ VII. Security and retention of your information ✦

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send us may not be secure during transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors—for example, whether or not we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

✦ VIII. Your rights ✦

Depending on your place of residence, you may be entitled to some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances; in some cases, we may refuse your request as permitted by law.

  • Right of access/to know: You may have the right to request access to the personal information we hold about you, including details regarding how we use and share your information.
  • Right to deletion: You may have the right to request that we delete the personal information we maintain about you.
  • Right to correction: You may have the right to request that we correct the personal information we maintain about you.
  • Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain circumstances and exceptions.
  • Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You may do so by responding directly to our refusal.
  • Communication preference management: We may send you promotional emails, which you can opt out of receiving at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those regarding your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity—such as your email address or account details—before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

✦ IX. Complaints ✦

If you have any complaints regarding how we handle your personal information, please contact us using the details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of data protection supervisory authorities here.

✦ X. International Users ✦

Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information is also processed by employees, as well as by third-party service providers and partners, in those countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms—such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the competent UK authority, as applicable—unless the data transfer is made to a country deemed to provide an adequate level of protection.

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